We're at your service

We set a high priority on servicing our customers and ensuring optimal uptime at your facility. From installation to commissioning, and throughout your production operations, Kolbus America delivers this high-caliber support – throughout North America, online and on-site. Our dedicated Service team is comprised of a team of in-house technicians who are ready to answer you call a moment’s notice. In addition, we have an experienced team of field service technicians who are located throughout the Unites States and Mexico, and are able to arrive at your facility on short notice.

We began work on open-source, all-round compatible control platforms more than 20 years ago and continue to increase our service offerings to best serve our customers, Just as you can use KOLBUS 3.60 Assist to integrate your KOLBUS system efficiently into your workflow, you can also maintain a continuous link to our service teams and resources.

Our Services

Installation and commissioning of machines and machine lines

• Production assistance
• Optimization of machines

Maintenance

• Inspection service and detailed machine checklists with condition reports and productivity analysis
• Quarterly preventative maintenance plans
• Original KOLBUS spare parts
• Simple, 24/7 Online Parts Ordering

Information and Training

• Tests with special substrates
• On-site training for operators
• Digital and printed manuals available
• Machine Safety Audits

Training at KOLBUS North American headquarters

• Training sessions for technicians and machine users

   

  

 

KOLBUS 3.60 Assist Remote Support

Protect your production against unexpected failures downtime in the best possible way with Kolbus 3.60 Assist Remote Support and Diagnostics.

The Kolbus 3.60 Assist program connects you to experienced Kolbus technicians around the clock, to assist with general questions, remote support and diagnostics.

Our customers save time and money by benefitting from our 24/7 Remote Service through the KOLBUS 3.60 Assist program. The service combines the high security requirements of online access while supporting additional functions for your machine operators, including: the integrated chat function with text, image and video conferencing for targeted exchange with KOLBUS service staff and access to digital operating manuals and spare parts catalogs.

Kolbus 3.60 Assist provides your team with immediate worldwide machine access, combined with expert support, which optimally secures your production process and enables maximum machine availability at minimum cost.

Internet Specifications for KOLBUS 3.60 Remote Support

Are you interested in our Remote Support Solution 3.60 Assist?
Contact us, we will be pleased to assist you! Service@kolbus.com

Call for 24/7 support: (216) 931-5100

KOLBUS Remote Diagnostics

You're assured of optimal 24/7 service and support through KOLBUS Remote Service. Kolbus America customers receive FREE support with maintenance and process optimization for your networked KOLBUS machines and systems for the first year. During the warranty period our Service KOLBUS Remote Diagnostics is available to you free. Thereafter, customers have the option of extending the support with a service contract.

Contact Our Service Team

Contact our team today! We’ve made it easier than ever to submit a service request through our convenient Service Request form.
Follow the link below to request service, and our team will respond quickly to your needs.

SERVICE REQUEST FORM

If you prefer a phone call directly with one of our Service team members, give us a ring. We are available during normal business hours from 8:00am to 5:00pm EST.
Call: 888-705-0051
Email: Service@kolbus.com

Emergency Service

Our team is here to keep your plant running during all hours of the day. We have technicians on call after-hours to assist you via remote support and diagnostics.
For emergency support, call: (216) 931-5100, press 1